REGULAMIN DYSTRYBUCJI

Please contact our team before placing the wholesale order: wholesale@bandurska-design.com CORONAVIRUS UPDATES:


Currently, for U.K. deliveries, we use postal services only.


With a long list of borders that remain closed and disruptions to air routes around the world, delays may occur. Delivery status updates on the postal tracking system may not be available or delayed.


Temporarily, urgent worldwide deliveries are also possible with DHL.

You can also arrange the pick-up - please contact our team via office@bandurska-design.com for more details.


While choosing STANDARD WORLDWIDE DELIVERY option, you agree to the possible delays.


Our team strictly follows the rules of hygiene and social distancing.

However, in the event of symptoms of the disease or positive covid-19 test result, following current recommendations, our team will stay isolated for at least 10 days or more.

In this case, all orders, returns and refunds will be withheld. All customers will be immediately informed about the situation via email and social media platforms.



FAQ


1. How to become a distributor of Bandurska design products.


To become a distributor of Bandurska design luxury activewear, send us a message to the following email address: wholesale@bandurska-design.com providing: your business data, country of distribution, website, social media links, an estimated number of clothes you’d like to order (single pieces or full sets), possible additional questions.

Please read full WHOLESALE TERMS AND CONDITIONS before sending an email.

Once your request has been accepted and it would not interfere with current commitments related to exclusive distributorship in a given country, you'll be informed about the wholesale account registration process. 

Orders that contain custom, individual projects must be sent as an EXCEL spreadsheet via email: wholesale@bandurska-design.com for individual pricing.   


2. How much discount will I receive? 


The percentage price reduction relies on the number of clothes ordered as well as ordering frequency.

Once you'll send us all the necessary information on your orders, we'll be able to offer you an appropriate discount.


3. What is the minimal number of clothes I have to order to get a wholesale discount?


A minimal number of clothes ordered is 15 full outfits or 30 single pieces.

(Not apply to accessories e.g. garters)


4. How long will manufacturing take?


Remember that all our products are custom and handmade. 

We do not have anything in stock. 

The manufacturing time for wholesale orders usually takes from 7 to 21 business days and relies on the number of clothes ordered.


5. How long will delivery take?


Delivery to EU countries shall take no longer than 3-5 days. 

For the EU we're using DPD courier services. 

Delivery of wholesale orders is always priced individually in accordance with a current price list of courier services and it's dependent on the number of clothes ordered and 

For WORLDWIDE delivery we're using DHL courier or postal services. 

You'll be informed about available delivery methods and its prices.


6. Will I be able to track my package once it'll be sent?


Yes, we always send only registered packages. 

You'll be informed about your tracking number once it'll be sent. 



General provisions


These Terms and Conditions define rules of cooperation between Seller (Bandurska design) and Buyer of Bandurska design products and refer to reselling Bandurska design products in a given country or territory. This agreement relates to all products available in Seller’s online offer and individual projects.


Getting acquainted and accepting the Terms and Conditions is a prerequisite to placing a wholesale order. By sending a wholesale request Buyer declares that he has read and accepts Wholesale Terms and Conditions & Terms and Conditions.


Rights and obligations of the Parties


Buyer commits to acquiring clients for Bandurska design products in previously agreed country or territory.

Buyer is committed to timely payments for his wholesale orders - not later than 5 days after being informed of the final price of his order and delivery cost.

Manufacturing starts after payment receiving.


The buyer declares that all products ordered will be promoted and sold as original Bandurska design products with all tags and labels attached to the products.

The buyer declares that he will not sell Bandurska design products as his own or provide the false origin of the products to his clients.

The buyer declares that he will not produce or commission the production of products being a copy of Bandurska design products or will contain their characteristics or production solutions on pain of financial compensation demand and an immediate breach of cooperation.


Buyer is committed to promoting Bandurska design products in an appropriate way, respecting philosophy and principles of the brand.

All the pictures and a logotype published on www.bandurska-design.com and social media are protected by copyrights. Its usage requires the consent of Bandurska design.

By using logotype or pictures of Bandurska design products, Buyer agrees not to modify them or misrepresent the image of Bandurska design in any way.

The buyer declares to refrain from any action that may count against Bandurska design and its good reputation.

In the case of suspicion of counting against Bandurska design, its interests and good reputation, Bandurska design reserves the right to dissolve the Agreement with immediate effect and to send an official request to all distributors reselling Bandurska design products around the world asking them to cut off all deals with this particular company.


A Customer shall be obliged to provide correct and complete data. It is strictly prohibited to submit false personal data, incomplete data or third party data who have not given their consent.

Giving false personal / data of the Company/country of distribution is treated as counting against Bandurska design and its interests.


Seller is obliged to inform Buyer about a time of the order realization and timely performance of its order.

Seller is obliged to inform Buyer about the current status of the order at the request.

Seller is obliged to inform the Buyer about prices conditions, market trends, and dates of launching new products or collections at request.

Seller is obliged to inform Buyer about tracking the number of its package and estimated delivery time.

Seller declares to cooperate with the Buyer in the field of advertising and promotion activities.


During the term of the arrangement, Buyer is obliged to keep in private general conditions of the contract, details relating to the method of manufacturing and work of Bandurska design company, prices, discounts and delivery methods and prices offered by Bandurska design.  



Purchase prices


Prices are established between the Buyer and Seller in accordance with the current price list.

Prices given in the price list are final and binding.

Prices or percentage price reduction change is possible only with a written annex to an agreement.

Percentage discount is fixed individually and it is dependent on the number of clothes ordered and ordering frequency. 

Discount is always deducted from the gross price.

Discount always relates to the full price of the product (including VAT). If the Seller is entitled to not paying VAT tax, he/she will receive zero VAT invoice.

Zero rate vat invoice does not release from the obligation to pay the full price (including Vat) to the Seller.

Bandurska is not entitled to take part in getting any taxes back. It is on the Customer's side.

Prices of an individual or modified projects are fixed individually.

In order to place an order that contains custom projects, Buyer is obliged to prepare an Excel spreadsheet with a list of products that he’d like to order and a detailed description of all requested changes and modifications and send it together with a delivery address and invoice data to the following email: wholesale@bandurska-design.com.

If a Buyer will place a custom order via webshop, the Seller is entitled to demand additional payment for its services or to cancel an order.


Ordering


Orders are accepted by webshop, and (individual/modified projects only) via email: wholesale@bandurska-design.com.

Custom and modified projects are priced individually and cannot be exchanged or returned.

Seller reserves the right to refuse accepting an order without providing a reason.


To place a wholesale order, Buyer is obliged to inform Seller via email (wholesale@bandurska-design.com) about a willingness to cooperate. Mail has to include: Company data, distribution country/territory, links to company’s website and social media, estimated number of clothes Buyer would like to order (single pieces or full sets) and ordering frequency plus possible additional questions.


On that basis, Seller will offer Buyer an appropriate discount and available delivery methods and shipping and send the instruction of registering a wholesale account on Bandurska design webshop.

Seller reserves the right to refuse to accept a cooperation request if it will interfere with current obligations in particular related to exclusive distribution in the given territory/country, or if the cooperation may go against the interests of Bandurska design.


A minimal number of clothes ordered is 15 full sets or 30 single pieces, excluding accessories.


Seller enables Buyer to order made to measure items. This option is free of charge.

Made to measure clothes cannot be exchanged or returned.

If the order has been placed via webshop, detailed measurements have to be described in the comment to the order. If the order has been placed via email, detailed measurements have to be clearly allocated to a certain product.

Seller is not responsible for the incorrect measurements provided by the Buyer.

Buyer is obliged to make measurements in accordance with tips contained in SIZE GUIDE tab  (www.bandurska-design.com).

Buyer is obliged to provide detailed measurements promptly - as a comment to the order or via email.

An incomplete order can be cancelled or if the information is not essential to fulfilling the order, Seller reserves the right to random choosing method.


Individual projects and made to measure clothing cannot be returned or exchanged.


Using wholesale accounts for retail orders is strictly prohibited and will result in written warning receiving an order cancellation. For repeated violations, Seller is entitled to block an account on a permanent basis, or block the ability to order with a wholesale discount.


Buyer is obliged to inform the Seller about willingness to receive an invoice and send all the invoice data as well as the delivery address at the date of order placing.


Buyer is obliged to inform Seller about the choosing currency of payment before preparing the price list of the order or choosing the right currency on the website while placing an order.

Payment must be made in the same currency as the order placed. 

If the payment is made in the different currency than the order placed, and if it caused any differences in the final amount that Seller receives, Seller may demand paying the remaining cost or cancel the order.

The amount the seller receives must be consistent and the same as in the valuation. 

If there are differences in both amounts, the Seller may demand paying the remaining part of the payment or cancel the order.

The seller accepts payments in EUR and PLN.

In order to receive  pricing in a different currency than chosen one, Buyer is obliged to send an official request via email: wholesale@bandurska-design.com

The seller accepts PayPal and bank transfer payments.

Buyer will receive all payment data required while placing an order via website or together with the final pricing via email. The date of the payment shall be the date of payment receiving.

International deliveries may be subject to import taxes, customs duties, or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country. All eventual additional costs are at the expense of the client. All the information regarding import fees is available on your local customs office website. Please check with your local customs office if your purchase will be a subject to a customs fee or import taxes. The Seller is not responsible for fees charged after completing the transaction on www.bandurska-design.com (including bank fees, customs fees, import taxes etc.).


All additional costs (including customs duty, payment transferring, delivery cost) must be paid by Buyer.

In case of not receiving payment after 5 days from placing an order, Seller may cancel the order.

Manufacturing starts after payment receiving. In case of delay in the payment, Seller may change the date of fulfilling the order or to cancel the order.

Delivery method and cost is priced individually and it’s dependent on the number of clothes ordered and destination country.

Bandurska design does not take responsibility for incomplete or incorrect data given by the buyer.

Bandurska design does not take responsibility for undelivered orders or delay in delivery due to an imprecise delivery address given by the buyer or the error resulting from the work of the courier services or post office.

Bandurska design maintains a list of products included in every package.

We always take pictures of package contents and after packaging state.

Seller is not responsible for any missing products if the package bears the signature of opening by the third person or if the available materials show clearly that the missing products have been included in the package. Buyer is obliged to check the way products are packaged and if the package bears the signature of opening.

Transfer title must include a number of the order.

Bandurska design (Seller) uses DPD for EU wholesale shipments, DPD and DHL for Worldwide shipments and Postal services at the express request only.

By choosing Postal services, Buyer declares that he’s aware that Postal dates of delivery are indicative and package tracking usually shows only main intermediate stations. Postal customer service is not always able to specify the place where the package is at a certain moment.

Postal delivery may be extended even to 1 month.

Seller does not accept any complaints on postal services.

Born out of a deep-rooted need to encourage personal expression & self-confidence.